Reference

Our Legal Terms, Written Clearly for You

lamputogel operates under a defined legal framework that spells out your rights, our obligations, and the rules that govern every account interaction — from deposits via DANA and…

Jurisdiction-Aware TermsDANA, OVO, GoPay & QRIS CoveredAccount Data Rights Explained24/7 Legal Query SupportIndonesia-Specific Policy
lamputogel Our Legal Terms, Written Clearly for You
LEGAL CONTACT PATHS

Reach Our Compliance Team Directly

If you have a question about how our legal terms apply to your account, how your personal data is stored, or how to request a policy change, three direct contact paths are available around the clock. Our compliance team is separate from general customer support so that legal queries are handled by the right person from the first message.

Team online

Live Chat — 24/7

Open the live chat widget inside your account dashboard at any hour. Type 'legal query' at the start of your message so the system routes you directly to our compliance desk, not general support.

Email Compliance Desk

Send your legal or data request to our compliance email address, listed in the footer of every page. We aim to respond within 24 hours on working days; complex data requests are acknowledged within 48 hours.

In-Account Help Centre

Log into your account, navigate to Settings, then select 'Legal & Privacy'. From there you can submit a formal data access request, a deletion request, or a terms clarification ticket — all tracked with a reference number.

DATA & SECURITY STANDARDS

What We Do to Protect Your Account and Data

Our account security and data handling practices are built around a few non-negotiable principles: we collect only what we need, we store it only as long as required, and we never sell…

Data Collection Scope

We collect your name, email, and payment identifiers — such as your linked DANA or OVO account reference — solely to operate your account and process withdrawals. We do not collect browsing data beyond session logs required for security auditing.

Cookie Policy

We use functional cookies to keep you logged in and preference cookies to remember your language and lobby layout. Analytics cookies are opt-in only. You can adjust your cookie settings at any time via the Privacy panel in your account Settings.

Account Security Measures

Every account is protected by two-factor authentication, which you can activate under Settings > Security. Login attempts from unrecognised devices trigger an automatic email alert to your registered address before access is granted.

Data Retention Period

Transaction records and account data are retained for the period required under applicable Indonesian financial regulations. Once the retention window closes, data is deleted automatically from our servers — you do not need to request this.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time. Submit the request through Settings > Legal & Privacy, and we will deliver a structured file to your registered email within seven working days.

Who Handles Your Legal Requests

Our dedicated compliance desk, reachable via live chat or email, handles all data and legal requests. They are separate from the general support team and authorised to action deletion requests, data exports and terms disputes without escalation delays.

Common Questions About Our Legal Terms

These are the questions we receive most often about our legal framework, account rights and data practices. Each answer reflects current policy as it stands for accounts registered in Indonesia.

Access and eligibility depend on local law. Our terms are written to reflect the Indonesian legal environment, and any clause that conflicts with applicable local law will defer to that law rather than our internal policy.

Log in, go to Settings, then select 'Legal & Privacy' and submit a data access request. We send a structured data export to your registered email within seven working days of receiving your request.

Yes. Submit a deletion request through the same Settings > Legal & Privacy path, or email our compliance desk directly. We process deletions within 14 working days, retaining only what Indonesian financial regulations require us to keep.

We store only the account reference identifiers needed to match your payment to your account. Full DANA or GoPay credentials are never held on our servers; those remain with the respective payment provider at all times.

We notify you by email to your registered address before any material change to our terms takes effect. The updated version is also published in the 'Legal & Privacy' section of your account, date-stamped so you can see exactly what changed.

We use functional, preference and opt-in analytics cookies. Functional cookies are required for login and session security. You can turn off preference and analytics cookies at any time via the Privacy panel in your account Settings page.

Contact our compliance desk via live chat (type 'legal query' at the start) or by email. Disputes are reviewed separately from general support tickets and you will receive a written response with a formal reference number within 48 hours.